Dash & offline
What works offline, and how to read the sync status
The cashier sells without internet and uploads sales once when the connection returns; what the status badge means, and what still needs a connection.
Verified against the product on 1 min read
Selling does not wait for the internet; what needs it is everything that reads from the server: reports, Dash and WhatsApp links.
Steps
- Watch the status badge on the sell screen: green "Synced" (saved and synced with the server), grey "Waiting to sync" (saved locally), orange "Offline — saved locally", red "Storage full — sync required".
- When the internet drops, keep selling as usual: the catalogue, prices and the branch's stock are on the device, and every sale is saved and deducted from stock at once.
- When the connection returns, sales upload in order automatically; press nothing. The badge turns to "Synced".
- Before closing the shift, make sure the badge is green; closing waits for sync so the drawer matches.
- Do not clear the browser's data while you hold sales that have not uploaded, and keep free storage on the device.
What works and what does not without a connection
| Works | Waits for the connection |
|---|---|
| Selling, scanning, discounts, holding | Reports and Financial |
| A return against an invoice saved on the device | Dash |
| Printing the receipt | The receipt link and the statement on WhatsApp |
| Opening a shift | Closing a shift while sales are waiting to upload |
What the system does not do
It does not sync between two devices directly without the server; each device uploads to the server and then reads from it.
Common questions
- Are sales uploaded twice if I reload the page?
- No. Every sale carries a unique key; the server recognises it and never books it twice.
- "A sale failed to sync with the server and the stock was restored" appeared; what do I do?
- Open the notification and review the invoice: it was rejected for a reason (a deleted item, an invalid price…). The stock was restored; redo the sale after fixing it.
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